1. Privacy Policy overview
DRELITY LTD is a professional consultancy firm specialising in management consultancy activities other than financial management. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website at drelity.site or utilise our consultancy services. It is intended for visitors, prospects, clients, and any individuals whose data we may process in connection with our advisory and consultancy activities.
We are committed to handling personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information we collect
We collect information that you provide to us directly through inquiry forms, booking forms, emails, phone calls, and other channels of communication. This may include:
- Identification details such as your name and job title.
- Company details including organisation name, sector, and business contact information.
- Professional contact details such as business email address, telephone number, and correspondence preferences.
- Information about your enquiry, including details about your business context, current challenges, project requirements, and objectives.
- Any additional business data or documentation you choose to share with us to facilitate our consultancy work.
We may also automatically collect limited technical information when you access our website, such as browser type, device information, and general usage data, typically through cookies or similar technologies as described in the Cookies and tracking technologies section.
3. How we use your information
Your information is used to support the delivery, management, and continual improvement of our consultancy services. In particular, we may use your personal data to:
- Respond to your queries and requests submitted via our website, email, or telephone.
- Provide our consultancy solutions, including business advisory services, operational improvement support, strategic planning, organisational development, workflow optimisation, and performance enhancement services.
- Process bookings for consultations, workshops, and ongoing advisory engagements.
- Manage and maintain our client and prospect relationships, including follow-up communication and account administration.
- Understand how our services and website are used, in order to refine our offerings, user experience, and client support.
- Operate, secure, and maintain our website, systems, and records.
- Fulfil legal, regulatory, and professional obligations, including responding to lawful requests from authorities where required.
4. Legal basis for processing data
We process your personal data on one or more of the following legal bases, in line with UK data protection laws:
- Legitimate interests: We process data where it is necessary for our legitimate business interests in providing professional consultancy services, developing our offerings, and communicating effectively with clients and prospects, and where these interests are not overridden by your rights and interests.
- Consent: In certain circumstances, we may rely on your explicit consent, for example where you opt in to specific types of communication or optional cookies. You may withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.
- Contractual necessity: We process personal data that is necessary to enter into, prepare for, or perform a contract with you or your organisation, including proposals, statements of work, and service agreements.
- Legal obligations: We process personal data where required to comply with legal, regulatory, tax, or accounting obligations applicable in the United Kingdom or other relevant jurisdictions.
5. Data sharing and disclosure
We do not sell or trade your personal information. Data may be shared only where necessary for legitimate business purposes, under appropriate safeguards and confidentiality obligations. This may include sharing with:
- Trusted partners and professional advisers involved in delivering our consultancy services, such as specialist consultants or industry experts engaged to support a project.
- Service providers who supply operational, technical, or administrative support, such as hosting providers, communication tools, or IT and security services.
- Regulatory bodies, law enforcement, or other authorities where required by applicable law or where we need to protect our rights, clients, or third parties.
In all such cases, we require recipients to handle personal data securely and only for the specified purposes for which it is shared.
6. International data transfers
Our operations are based in the United Kingdom, but some of our trusted partners or service providers may process data in other countries. Where personal data is transferred outside the UK, we implement appropriate safeguards to ensure a level of protection that is consistent with UK data protection legislation.
These safeguards may include the use of standard contractual clauses approved for international transfers, or reliance on adequacy regulations where the destination jurisdiction has been recognised as providing adequate protection for personal data.
7. Data security practices
We employ modern technical and organisational measures to help safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, where appropriate:
- Access controls and authentication for systems that store or process personal data.
- Secure configuration and ongoing maintenance of our website and supporting infrastructure.
- Use of encrypted channels for data transmission where appropriate.
- Policies and procedures designed to support responsible data handling and incident response.
While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed as completely secure. We encourage you to take care when transmitting information to us and to contact us promptly if you suspect any unauthorised use of your data in connection with our services.
8. Data retention policy
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
- Responding to enquiries and managing ongoing client relationships.
- Delivering consultancy projects and providing follow-up support where agreed.
- Maintaining business records for legal, regulatory, tax, or accounting purposes.
Retention periods may vary depending on the nature of the relationship and our legal obligations. When personal data is no longer required, it will be deleted or anonymised in a secure manner, subject to any statutory requirements that oblige us to retain certain records for a longer period.
9. Your data rights
You have a range of rights in relation to your personal data under UK data protection laws. Subject to certain conditions and exemptions, these may include the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your personal data where there is no longer a valid reason for us to retain it.
- Request restriction of processing in specific circumstances.
- Object to our processing where it is based on legitimate interests or relates to direct marketing.
- Request the transfer of your personal data to you or another provider, where technically feasible and applicable.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another relevant supervisory authority if you have concerns about how your personal data is being handled.
To exercise your rights or to raise any questions about our data protection practices, please use the contact details set out in the Contact and policy updates section.
11. Third-party websites
Our website may contain links to third-party websites, resources, or services that are not operated or controlled by DRELITY LTD. This Privacy Policy applies only to personal data processed by us in connection with our own website and consultancy services.
We are not responsible for the privacy practices, content, or security of third-party websites. When you follow an external link, we encourage you to review the privacy policy and relevant terms provided by that third party before submitting any personal information.
12. Contact and policy updates
If you have any questions about this Privacy Policy, our handling of personal data, or if you wish to exercise your data protection rights, please contact us using the following details:
- Email: [email protected]
- Telephone: +44 20 7353 6170
- Postal address: DRELITY LTD, 124–128 City Road, London, England, EC1V 2NX
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be posted on this page and will take effect from the date of publication. We encourage you to review this page periodically to stay informed about how we protect your information.